Shipping & Return Policy



Returns Policy


 
Shipping

Once you place your order, we will start crafting your product for you, all of our bags are made to order, which means products are not created until a confirmed order for products is received, so please allow a short period of production time, 99% of our orders are shipped within 3 - 5 business days.
Please keep in mind that international shipping might take 2-4 weeks after the order is fulfilled depending on your location.

Note: All International orders are subject to customs fees being applied and required to be collected upon the parcel receiving, and it depends on each destination country's customs laws and regulations as to when and how high fees can be applied.

We are not responsible for any other shipping charges and will not refund for them. Customers are responsible for paying International Customs Charge.

If your package were sent back to us because it was not picked up at customs, we would not resend your package. Instead, we will refund you for your order minus shipping. 



 

Wrong Address
  • Before you confirm your order: please kindly make sure that you write in the correct and detailed information of your shipping address.

  • Wrong address - if you provide an address that is considered insufficient by the carrier, the shipment will be returned to our facility. You will be liable for re-shipment costs once we have confirmed an updated address with you. 

  • Unclaimed - shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment.