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CAN I BUY ABSTRA BAG ON AMAZON OR ANY OTHER ONLINE RETAILER?


Not just yet, Abstra bags are currently available online only through our online store.


WHAT SHOULD I DO WHEN I RECEIVE MY BAG?


    1. Unpack your package.

    2. Make sure you have received the correct design.

    3. Check if there is any misprinted/damaged/defective issue.

    4. If you wish to de-wrinkle your bag, you can apply a quick ironing for no more than few seconds.

    5. Take a photo and tag us on Instagram #abstrastyle to be featured.


HOW SHOULD I WASH MY BAG?


The instruction of washing your bag is printed on the inside tag of your tote.


WHAT ARE THE BAG DIMENSIONS AND DETAILS?



HOW ACCURATE ARE  PRODUCTS IMAGES COMPARED TO THE ACTUAL BAG?


Unlike other platforms and stores, we don't adjust the colors of our products according to a computer software generated template or mockup, since mockup colors might differ profoundly from the actual printed product, we try to avoid that!

We make sure to print and test a sample of each of our designs and match the website images colors according to the final product colors; we do our best to deliver 100% accurate colors and design. However, your screen colors might differ "slightly" from the printed bag colors.

Browse more images of our products on Instagram.


WHY IS MY COUPON CODE NOT WORKING DURING THE SALE?


All coupon codes are turned off during Sales; they will be reactivated after the Sale ends.  


HOW LONG DOES INTERNATIONAL SHIPPING TAKE?


Our orders are shipped within 3 - 5 business days.

International shipping might take 2-4 weeks after the order is fulfilled depending on your location.


ADDITIONAL INTERNATIONAL SHIPPING FEES


All International orders are subject to customs fees being applied and required to be collected upon the parcel receiving, and it depends on each destination country's customs laws and regulations as to when and how high fees can be applied.

We are not responsible for any other shipping charges and will not refund for them. Customers are responsible for paying International Customs Charge.

If your package were sent back to us because it was not picked up at customs, we would not resend your package.


Read Shipping & Return Policy


HOW LONG DOES DOMESTIC SHIPPING TAKE?


Our orders are shipped within 3 - 5 business days.

Domestic shipping takes an average of 4-7 business days to arrive.


HOW DO I TRACK MY ORDER?


We will send you an email confirmation when your order has been shipped, including your tracking number.


HOW DO I RETURN MY BAG?


Due to the nature of our products ( made to order ) ALL SALES ARE FINAL. You may return (misprinted/damaged/defective) Product; we'll also pay the return shipping costs if the return is a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly.

This period includes the transit time for us to receive your return from the shipper (5 to 10 business days
).
 
Read Shipping & Return Policy

SHIPPING ADDRESS PROBLEMS


We only follow the shipping information based on what you have inscribed on the checkout page upon placing your order. We are not liable for lost, held, damaged packages, misdelivery errors, because of incorrect shipping address.

Read Shipping & Return Policy

WHAT IF I STILL HAVE MORE QUESTIONS?


No problem, we're glad to help, feel free contact us or send us an email at shop@abstrastyle.com